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HabitBlock

Get in Touch

We'd love to hear from you. Whether you have questions, feedback, or need support, we're here to help.

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Support

Need help with your account, billing, or have technical questions? Our support team is here to help.

Email Support

Response within 24 hours

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Sales

Interested in Enterprise features or have questions about pricing? Let's discuss your needs.

Email Sales

Response within 4 hours

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General

Got feedback, suggestions, or just want to say hello? We love hearing from our community.

Email Us

Response within 48 hours

Frequently Asked Questions

Quick answers to common questions. Can't find what you're looking for? Send us a message!

How quickly do you respond to support requests?

We typically respond to support emails within 24 hours during business days. For sales inquiries, we usually respond within 4 hours. Enterprise customers receive priority support with faster response times.

Do you offer phone support?

Currently, we provide support primarily through email to ensure we can give you detailed, thoughtful responses. Enterprise customers do have access to phone support as part of their plan.

Can I request new features?

Absolutely! We love hearing feature requests from our users. While we can't implement every suggestion, user feedback heavily influences our product roadmap. Just drop us a line.

Where is your company located?

Brightsun AI Ltd is registered in England & Wales. We're a remote-first company with team members across the UK, but we serve customers worldwide and provide support in multiple timezones.

Do you have a public roadmap?

We share major feature updates and upcoming developments through our product updates. For detailed roadmap information or to influence our priorities, reach out to us directly - especially if you're considering Enterprise features.

Other Ways to Connect

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Help Documentation

Looking for quick answers? Check out our comprehensive help documentation with tutorials, FAQs, and troubleshooting guides.

View Help Docs
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Feature Requests

Have an idea that could make HabitBlock even better? We'd love to hear it. Your feedback shapes our product development.